The biggest goals that scare you the most and drive you to your knees are the ones you know are worth doing . They are the goals you think you can’t do it alone. They make you rely on …
Good Companies Invest in Dreams
When Adam Silver honored Isaiah Austin at last week’s NBA draft, he gained a new fan in me. Isaiah Austin lost his dream in one afternoon at the doctor’s office with a diagnosis that …
Good Service for Bad Customers
What do you do when your customers don’t deserve good customer service? Here at Miles & Company, we talk about delivering Shareworthy Service to your customers. It’s what we firmly believe will …
5 Steps for Customer Delight
Providing Shareworthy Service means delighting your customers in a way that makes them want to share with everyone they know about the great experience they had with your business. Today, while …
The One Key to Credibility You Can’t Live Without
Dear Auto Dealer, Your postcard, window sticker and customer service representative all give me different information about what is needed as my odometer turns to 49,000. Please have a …
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5 Ways to Stay the Course for Success
"Not today, but soon." My parents said that a lot to me when I was a kid. I was always eager to go and do and see and try, but my timing wasn't always the best. That happens in business as …
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