"Commitment unlocks the doors of imagination." - James Womack …
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The Back Nine: Weekend Reading for January 28th, 2012
The Back Nine are stories and videos and stuff I uncovered this week that I enjoyed and felt were worth sharing for your weekend reading. Have a great weekend! A Beginner’s Guide to Pairing Fonts - …
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Beth’s Best Customers
We're wrapping up this two-week run on shareworthy customer service with Levi. Well, it's his shoulder. In front of him is his company's annual business plan. Levi's one of about thirty employees at …
Implementing Shareworthy Service
"It's kind of fun to do the impossible." - Walt Disney I have been actively working on a theory for a couple months now, but I've been thinking about it for yeeeears. Two clients are beginning to test …
Shareworthy Service Hall of Fame: Francis and Jake and Carrabba’s
Francis Pass is my client and my friend. He is also on the Mt. Rushmore of storytellers. We got to talking about shareworthy service the other day, and I was able to record - and have transcribed - …
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The 7 Facets of Kindness: Shareworthy Service
Shareworthy Service - either good or bad - has two main components: Professionalism and Kindness. Each component has seven facets. Yesterday, I examined the seven facets of Professionalism - the …
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