I gave the customer service talk to a client's company today. Between you and me, I killed. I wasn't sure whether to open with Robert Frost or Swayze's bar speech from Roadhouse. After seeking the …
Examples of Legendary Customer Service
There's never been a better - or more profitable - time to excel at delighting customers. The thing is - it's pretty darned easy for every one of us to come up with - like I did yesterday - a story …
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Best Buy Made My Mom Cry
Our Mom’s not a crier. She’s kind, hard-working, helpful, thoughtful, volunteers at a local clinic, reads books, cooks, and gardens. She is not technically savvy. She does not cry. Best Buy made …
Wise Weekly Wallpaper: January 8th, 2012
"You are the average of the five people you spend the most time with." - Jim Rohn …
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The Back Nine for January 7th, 2012
The Back Nine are stories and videos and stuff I uncovered this week that I enjoyed and felt were worth sharing for your weekend reading. Have a good one! Is It Time To Clean Up Your Tribe? In spite …
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Turning Pro
One of my heroes, Steven Pressfield, from one of the three most important books in my life: The moment an artist turns pro is as epochal as the birth of his first child. With one stroke, everything …