The most common sales rep frustrations I hear from clients and all small business owners across North America: Sales reps don't listen. Sometimes they act like they listen, but I'm pretty sure …
Interview: Sales Rep Frustrations Explained, Part 1
This is an excerpt from an interview I did last week with someone who could really help the advertising sales industry (or anyone in it who was willing to listen.) I've changed her name to prevent …
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Zappos CEO on Company Culture
Adam Bryant of the New York Times interviewed Tony Hsieh, CEO of Zappos.com. It's a quick, great little read about company culture. A few of my my favorite things from Hsieh: "So for us, at …
Scheduling, Previewing, and Practice
Exciting things have been happening in our advising and writing and designing and delivering and problem-solving practice. So, in previewing my weeks ahead, I made an unusual step. I hope you don’t …
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Nice, Conan. This Week’s Desktop
This week's desktop courtesy of Conan O'Brien's farewell speech: …
Notes from a Media Sales Roundtable
In truth, our get-together yesterday afternoon to discuss our frustrations with media ad reps and potential fixes for those frustrations took place at a rectangular table. Sorry. I've sent the 46 …
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