You can have flowers and candy. Me? For Valentine's Day, I'll give (and hope to receive) belief. Is there any greater gift than someone deeply, unshakably believing in you? Belief scales …
Belief
The Clever Trap
Shortly after our son was diagnosed with autism, I began to question many of the assumptions I’d always held dear.In the first ten years of my advertising career, I’d won more than 80 awards for my …
Three Secrets To Customer Service Success
A wise man once said, “Three is the number, and the number shall be three.” That wise man would have liked Laura Harbaugh. Harbaugh was one of the first people who piqued my attention when I …
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Chalkboard Lessons – Sarah Miles
This week's inspirational desktop wallpaper comes from our 4-year-old daughter, Sarah. I was actually torn between two Sarah quotes, but I had to pick. Second place went to - after Sarah watched …
Building Your Brand Diamond
Once you know your company's three or four values, what's the best way to begin to practically apply them to your marketing? Let's turn to Hollywood. After all, who does a better job of creating …
Is Marketing Different For B-2-B?
"But it's different for us, Tim. We're B-2-B." In the last few days, two different people made that assertion to me - questioning whether the fundamental marketing principles we teach and use to …