If your internet was slow yesterday, I’m terribly sorry. My son’s brain broke the internet. Okay, maybe not. But it certainly seemed that way. Yesterday’s story about my son’s brain …
Today My Son Will Have Brain Surgery
Today my son will have brain surgery. I stare at that sentence in disbelief. Did I really just type that? Brain surgery is big. Brain surgery is hard. It's the yardstick by which all other …
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Messaging vs. Copy
Which came first? The chicken or the egg? The question or the answer? Orange the color or orange the fruit? Messaging or copy? “Wait a minute. Aren’t messaging and copy the …
Eleven Excellent Examples of Shareworthy Service
With all due respect to Tim, THIS is actually the most helpful thing you will read this week. Good customer service is expected. Shareworthy customer service is unexpected. What is …
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Why I’m Not Taking the 21-Day Happiness Challenge
I’m not taking Tim's 21-Day Happiness Challenge. Why? Is it because I don’t want to be happy? No. Do I fear tarnishing my image as Company Curmudgeon? Of course not. (Get off my …
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Bashing the Competition
I was in the checkout lane at the local national-chain supermarket when the guy bagging my groceries asked: Have you been to the new store yet? The store in question is a new, smaller, …