"For flotsam, please press 1. For jetsam, please press 2. For a sam directory, please press..." AAAARGH! If you have a phone tree or other kind of automated phone system, everyone hates it. Trust …
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The #1 Rule For Goal Setting
Remember when you were young, and the greatest joy in life was imagining with your friends? We used to call it “playing.” We transported ourselves into the world of our imaginations doing something we …
The Absolute Worst Way To Measure Success?
I mean the following in the spirit of love. Several of our own clients have gotten excited about these things, and it hurts my heart every time. I had one actually spend money last year to advertise …
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What To Do With Customer Survey Results
You did it! You sent out that survey to your customers, and they responded! Now what? What do you do with your survey results? Here's what we are doing at Miles & Company. A couple of weeks …
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You Don’t Have To Like Email
I pay my bills on time every month because it’s the right thing to do, not because I like it. I go to the dentist every six months for a routine check-up. I definitely don’t like that. I haul …
Are You A True Pro?
How do you define "professional?" Wednesday, my friend—a restaurant server—got an interesting opportunity. She emailed me for advice, and she joked that she’s not accustomed to being …