The only thing worse than not having a guarantee? Having a pantywaist guarantee. I was ordering new socks - yes, I am the most boring person you know - and I came across Darn Tough Socks. I’m a …
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How To Be Awesome
Want to be awesome? Be like Bill or Spencer - who both emailed us this week. Bill Our friend, Bill Montgomery, helps run a way cool Contemporary Christian radio station called The River in Columbus, …
Eleven Excellent Examples of Shareworthy Service
With all due respect to Tim, THIS is actually the most helpful thing you will read this week. Good customer service is expected. Shareworthy customer service is unexpected. What is …
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Words I Wish I Wrote: Productivity
I know it’s only Tuesday, but these are probably going to be the most helpful things you read this week. The Chokehold Of Calendars I sure needed to read this, and I’m grateful Lynn shared …
Mapping Opportunities for Customer Delight
Where are those overlooked touch points in your business? Something the customer comes into contact with, but overlooked by your organization as a point of positive impact? Last week at church, I …
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3 Motivators More Important Than Money
When it comes to employee loyalty, there are three motivators more important than money. That’s according to Harvard Business School Professor Rosabeth Moss Kanter, who’s pretty much the smartest …
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