You ever come across something on the Internet that, in a profoundly good way, stops your in your tracks? In "What Bill Knew," Michael Bierut, Senior Art Critic at the Yale School of Design, shares …
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The 4 Essentials for Crisis Communication
When crisis strikes, clear communication becomes more important than ever. Here are 4 essential questions to ask before communicating in a crisis: What is true? Before you say anything at all, …
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Are You Lying To Your Customers?
Me: "Excuse me, is your wifi working?" Waitress: "It should be. It's always on." Me: "Well, your network isn’t showing up on my phone." Waitress: "Oh, well, it's way over there so …
When Bad Things Happen To Good Emails
If you send an email and it isn't read, you might just as well not have composed and sent it. While no human system requiring technology is foolproof, here are seven ways to help ensure the emails you …
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8 Ideas for Strategic Collaboration and Recognition
I recently had the opportunity to observe two great examples of strategic collaboration and recognition with a couple of great community partners. We are big on that around here at Miles and Company. …
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Have You Named The Lobsters?
Ever hear of naming the lobsters? You go to a seafood restaurant with one of those big lobster tanks by the front door. Your kid starts naming them, and suddenly you can’t eat one. They have …