Me: “Excuse me, is your wifi working?”
Waitress: “It should be. It’s always on.”
Me: “Well, your network isn’t showing up on my phone.”
Waitress: “Oh, well, it’s way over there so it never reaches over here.”
The sign proudly and prominently displayed on the door of the well-known national chain restaurant said “Free Wifi.”
What it should’ve said was “Free Wifi (unless you’re sitting in the half of the dining room it doesn’t reach)”
The waitress wasn’t surprised. She didn’t spring into action to find a solution. It had become common knowledge among the employees that their wifi sucked like a Hoover.
Now, I’m not proposing that every business should offer free wifi (although it’s probably not a bad idea).
I’m simply suggesting that you should deliver what you promise.
Either pay to jack up the wifi signal so that your patrons can enjoy it or don’t offer free wifi. Period.
A wise man once said, “If I’m saying one thing…and we’re doing another…well, I’m a liar.”
Guess what? If your sign says “Free Wifi” but I can’t access it at my table, you lied to me.
Oh, and thanks to social media, you lied to all of my friends, too.
Are you lying to your customers?