This dude gets it. Will and I spent yesterday at the NASCAR Speedpark in Sevierville, Tennessee. Over the course of our day, we must've encountered maybe forty employees. No one was having more …
Two Kinds of Employee Feedback
As an employer, how do you give feedback to your employees? There are two ways. Public or Private. Kind or Unkind. Helpful or Not. This is important because we know from 20+ years …
Disney’s Four Keys To Shareworthy Service
Yesterday, in our interview with Disney Cast Member Annie Phillips about their amazing College Program, Annie mentioned that Disney has four keys to delighting guests. She wasn’t sure if they were …
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Interning At Disney Is As Awesome As You’d Imagine
Who’s been or who’s heading to Disney World this summer? We’ve written about Disney’s awesome customer experiences several times before. They truly set the bar for world-class Shareworthy …
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Good Service for Bad Customers
What do you do when your customers don’t deserve good customer service? Here at Miles & Company, we talk about delivering Shareworthy Service to your customers. It’s what we firmly believe will …
5 Steps for Customer Delight
Providing Shareworthy Service means delighting your customers in a way that makes them want to share with everyone they know about the great experience they had with your business. Today, while …