(Mondays are Lynn Miles Peisker days at The Daily Blur. Lynn’s the Executive Sister and Chief Plate Spinner at the Imagination Advisory Group. Check out her growing archive of posts here.) You want …
Good Companies Answer The Call
It's simple, but it doesn't mean it's easy. Successful businesses follow through. After reading last week's blog post about how companies answer their phones, one of our goodest companies' owners …
How Does Your Company Answer The Phone?
"Thanks for calling Picklepepper Heating & Air. How can I help you?" How does your company answer the phone? You have a set policy, right? Have you given much thought to it? Do you have a …
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Happy Employees
Are your employees happy? Heck, does it even matter? Yep. According to research by the Gallup Organization, disengaged workers cost the U.S. economy $350,000,000,000 per year. That's 350 …
Why should you come to class?
Why should you come to Austin at the end of January? On Tuesday and Wednesday, January 29th and 30th, I'm teaching a new class about Shareworthy Customer Service at the 21st Century Business School …
Advertising Today – A New Road Show
How much of your advertising budget is wasted? Do you know? Does it bother you that you don’t know? Would you like to be able to do a little bit more with a little bit less? My business partner, …
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