Tim Miles & Co.
Marketing • Management • Motivation
It's like the company-that-shall-not-be-named... it's very utterance puffs cheeks and turns faces red. The "C" word... is NOT for use in civil conversation. Consistently ranked one of the most …
Continue Reading about Three Lessons From A GOOD Comcast Service Story →
(Dave Bacon is one of the owners of a crazy successful swimwear company in Canada called Swimco as well as a friend. A very wise friend at that. A while back Ryan Patrick wrote a blog post about "That …
Continue Reading about Are You The Guy (or Gal)? [Guest Essay] →
I get asked a bunch of questions about... you know... stuff. And in the early morning hours I enjoy responding (hopefully) thoughtfully and thoroughly. A couple members of my team suggested I start …
Continue Reading about “How do I get people to come into my restaurant?” [AMA] →
I get asked a bunch of questions about... you know... stuff. And in the early morning hours I enjoy responding (hopefully) thoughtfully and thoroughly. A couple members of my team suggested I start …
I was pleasantly surprised to see yesterday’s post about Praiseworthy Customer Service get so widely shared, but I was especially delighted when Kayla Phillips shared it. I had written a …
Continue Reading about Believe It Or Not, We ALL Have These… →
Sunday, we were heading to Grandmom’s house to celebrate cousin Ben’s 14th birthday when Sarah told my wife, Dee, to “put the CD on, Mama!" It was Steve Green because she's six, so of course it …
Continue Reading about Are You Capable Of Praiseworthy Customer Service? →
