Tim Miles & Co.
Marketing • Management • Motivation
You don’t need flowers or candy or even a particular holiday to show your employees you love them. You don’t even need to spend a bunch of cash. Noted Harvard Business School professor Rosabeth …
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Utter disbelief! Shock! Outrage, even! Recently, I went through the drive-thru lane at my local Chick-fil-A, and you will not believe what I saw. Will. Not. Believe. Ready? Are you …
One of our readers - one who is really good at her job and full of joy and good will - asked us to write about this: How do you bounce back from an encounter with a difficult customer? And …
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The devil is in the details. And by "devil," I mean "electrical outlets." Because, in the past week, not one, but TWO different electrical outlets made a rather large impression on me. One …
To deliver Shareworthy Service, we suggest tuning the customer experience in order to evaluate and attenuate customer touchpoints along the customer service trail. It’s a big task, and here’s a great …
Continue Reading about How To Best Identify Customer Touchpoints – A Team Exercise →
There are different ways your customers go about making decisions. As as result, decision makers need many different types of information about your product or service. The planner looks ahead and …
Continue Reading about How To Speak To The Decision Makers →
