The cruise industry has taken a beating for the past couple years, and Carnival has gotten the most whacks. And it's Carnival that just instituted an interesting 110% guarantee that's got people, …
The Magic of Tracking
(I've known our newest contributor, Betsy Dougherty, for many years. She helps people look and feel beautiful. I've always admired how she looks at the world a little differently and marches to the …
Permission Granted
(Steve Rae’s living the American Canadian Dream. He took risks, worked long hours, and went above-and-beyond what was required to semi-retire in his early 50s and travel the world with his lovely wife …
How Apple Thanks Employees
Good companies understand and appreciate their most important customers - their employees. It's no coincidence that - time and again - good companies find new ways to reward their employees. Apple, …
One Week?
(Ryan Patrick is a contributing editor to The Daily Blur. He’s not only handsome but a mighty fine writer. You can check out his growing archive of posts here.) Next week (October 7-11) is National …
Mapping The Customer Experience
Lynn's experience at The Apple Store over the weekend is no anomaly. She didn't just get the "good" employee to help her. Apple has systems, policies and procedures to duplicate, scale and train on …