Why should you come to Austin at the end of January? On Tuesday and Wednesday, January 29th and 30th, I'm teaching a new class about Shareworthy Customer Service at the 21st Century Business School …
Advertising Today – A New Road Show
How much of your advertising budget is wasted? Do you know? Does it bother you that you don’t know? Would you like to be able to do a little bit more with a little bit less? My business partner, …
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Shareworthy Service: The Class
On January 29th and 30th, I’m teaching a 2-day class on one of my favorite topics in one of my favorite places, and I’m teaching it with a rockstar in the retail service industry. If you know …
Subject: $13,800
We talked yesterday about what Mike Harris called "a culture of ownership." What does that look like in practice? How about this email I just got from my oldest, dearest client - Chapman Heating …
“A Culture of Ownership”
By all accounts, the Harris family of Clarksville, Tennessee, represents everything I love about the south. They’re hard-working, loyal, gracious, and the whole family seems to possess a thoughtful …
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2644 of you might like to know what to do next. You downloaded the book. It's on your phone, on your kindle, on your iPad. Now what? Read it. Read it and apply it. Read it and apply it and write …