Awhile back Head Custodian Tim Miles shared “Ten Questions You Must Ask Your Employees.” But there’s a good one he left out: “Are you proud of where you work?” I’ve been thinking about the proud …
The Art of Daily Labor
Do you make your living as an artist? If you go to work each day, at home, at the office, on the interwebs, then yes, yes you do. There is an art to your daily work. And you get to …
Extraordinary Heat Matches Effort
The heat index in my neighborhood was 115 degrees yesterday. When it is that hot, I can’t think about anything beyond my neighborhood. Since I work at home, I had the opportunity to stay inside all …
Fine Tuning The Customer Experience
What are the little things that can set your business apart? Where are the details that will make you a market leader? How will you create loyal employees who are in it for the long haul since they …
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5 Steps for Customer Delight
Providing Shareworthy Service means delighting your customers in a way that makes them want to share with everyone they know about the great experience they had with your business. Today, while …
Shareworthy Service in the Windy City
Over the Christmas holiday, we had the opportunity to visit Chicago for some fun with friends. We sampled pizza, shopped for bargains and enjoyed the view from a world class hotel at a heck of a good …
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