Tim Miles & Co.
Marketing • Management • Motivation
It's the classic case of missed opportunity. My husband and I are relocating to a new community later this year. A couple of weeks ago, I hopped on twitter and subscribed to all the feeds I could …
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She was having a bad night. The weather was deteriorating. The normally-bustling Friday night crowd was sparse. She wasn’t making money. My wife and I had tickets for a show, so we braved the …
How do you manage your customer's expectations? One simple key: when you say you are going to do something for someone, do it. Let me tell you a little story about how I know this is so …
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Last week I wrote about a great example of customer service. Free pizza was involved. So, yum. A friend who happens to own a business wrote to me about that post. He cautioned me about equating a …
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I’m taking a day off on Friday. Truth be told, I have no choice. It’s company policy. Friday is my birthday. It’s a big one, too. Rhymes with “Morty.” I don’t know what all I’ll do on my …
It’s the bleak mid-winter here in the middle west U.S. where I live. It’s cold and gray and drab and dreary. And people, as a general rule, are tired of it. We’re a little bit grouchier and grumpier …
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