Remember when you were young, and the greatest joy in life was imagining with your friends? We used to call it “playing.” We transported ourselves into the world of our imaginations doing something we …
The Power of the Pause
We are in the middle of the Season of Rushing, aren’t we? Rushing to buy. Rushing to meet. Rushing to wrap. Rushing to decorate. Rushing to attend. Rushing to bake. Rushing to finish. In the …
The One Word Key to an Exceptional Customer Experience
Want to keep your current customers coming back? Want to attract and keep new customers? There’s one key word to providing the kind of exceptional customer experience that will do just that. We …
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Make Your Employees Proud
Awhile back Head Custodian Tim Miles shared “Ten Questions You Must Ask Your Employees.” But there’s a good one he left out: “Are you proud of where you work?” I’ve been thinking about the proud …
How To Respond To Customer Inquiries
How easy do you make it for your customers to ask questions? How quickly and how well do you respond to your customer inquiries? We use Basecamp for project management at Miles & Company. It …
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Extraordinary Heat Matches Effort
The heat index in my neighborhood was 115 degrees yesterday. When it is that hot, I can’t think about anything beyond my neighborhood. Since I work at home, I had the opportunity to stay inside all …