Just like yesterday's post, I get asked a bunch of questions about... you know... stuff. And in the early morning hours I enjoy responding (hopefully) thoughtfully and thoroughly. A couple members of …
How To Best Identify Customer Touchpoints – A Team Exercise
To deliver Shareworthy Service, we suggest tuning the customer experience in order to evaluate and attenuate customer touchpoints along the customer service trail. It’s a big task, and here’s a great …
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