What do you unconsciously tell people about your business? What do you overlook everyday that you are just so used to you can no longer see? Is it in line with what you are trying to say about your …
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When Should You Email Your Customers?
As a member of Robert Earl Keen’s email list, Ryan received this ad yesterday and shared it with the rest of the company. I shared it with a dozen people because I thought it was so awesome. Now, I'm …
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How To Respond To Customer Inquiries
How easy do you make it for your customers to ask questions? How quickly and how well do you respond to your customer inquiries? We use Basecamp for project management at Miles & Company. It …
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Build Business With Study in Contrast
I am a student of contrasts. By observing opposite positions or outcomes, I find myself asking questions that help me learn, and I love to learn. Recently, I observed this behavior and couldn't …
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Today
I was going to write about when to send emails, then I looked at the date. I’m not sure if it’s good or bad that, for at least a moment, I forgot the significance of today. Maybe it's both. I do …
When NOT to Send Email Marketing
Monday, Lynn wrote about what to say in email newsletters. Tomorrow, Tim will tell you when you should send them. In the meantime, the company curmudgeon is here to tell you when you …