Talk about a family that's aware of customer service! Within an hour of each other on Monday, Phil and Heather Figueiredo sent out important observations of customer service. First, Phil sent out …
Patrick’s Sales Secret
I'm in Portland with our team at Roof Life of Oregon: long-time clients and some of my favorite people in one of my favorite cities on earth. Patrick Morin owns Roof Life and also has done a …
The Sticky Business of BBQ
One BBQ restaurant in my town caters for $7.50 a plate. That includes 2 meats, three sides, and a bill. You don’t get plates or napkins or serving spoons. Oh, and you’re serving 3000, or you’re a …
What The Media Buyer Hears
I field calls and emails from my clients' media representatives. Most are good folks - just trying to honorably earn a living. Most listen. I just want you to email me your proposal, please. We have a …
Ruby & The High Art of Gift Giving
Happy Super Bowl Monday. Since there are roughly 6.2124e+10 articles, posts and videos devoted to analyzing the commercials today, I'm moving on. Care to join me. Let's talk about Valentine's Day, …
Beth’s Best Customers
We're wrapping up this two-week run on shareworthy customer service with Levi. Well, it's his shoulder. In front of him is his company's annual business plan. Levi's one of about thirty employees at …