If you’ve stayed in a hotel, you’ve probably seen the premium cable program guides. Last week, I found one sitting next to the TV in my Nashville hotel room. From May. In August. Some …
Fine Tuning The Customer Experience
What are the little things that can set your business apart? Where are the details that will make you a market leader? How will you create loyal employees who are in it for the long haul since they …
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Just Doin’ Your Job, Dude?
This dude gets it. Will and I spent yesterday at the NASCAR Speedpark in Sevierville, Tennessee. Over the course of our day, we must've encountered maybe forty employees. No one was having more …
Two Kinds of Employee Feedback
As an employer, how do you give feedback to your employees? There are two ways. Public or Private. Kind or Unkind. Helpful or Not. This is important because we know from 20+ years …
Disney’s Four Keys To Shareworthy Service
Yesterday, in our interview with Disney Cast Member Annie Phillips about their amazing College Program, Annie mentioned that Disney has four keys to delighting guests. She wasn’t sure if they were …
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Interning At Disney Is As Awesome As You’d Imagine
Who’s been or who’s heading to Disney World this summer? We’ve written about Disney’s awesome customer experiences several times before. They truly set the bar for world-class Shareworthy …
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