Tim Miles & Co.
Marketing • Management • Motivation
Where are those overlooked touch points in your business? Something the customer comes into contact with, but overlooked by your organization as a point of positive impact? Last week at church, I …
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Who has the most out-of-this-world customer service in your city? If you’re like most people to whom I ask that question, you can think of only one company or none at all. Yes, that’s sad. It’s …
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Here’s a question: Have you calculated what one customer’s worth over the course of her lifetime? Here’s another question: Do you include a line item for customer delight in your marketing …
When I was starting out in the radio business I clearly remember my new boss bragging about me to one of the radio station clients. "This is our newest announcer who has just joined us, he's on the …
Me: "Excuse me, is your wifi working?" Waitress: "It should be. It's always on." Me: "Well, your network isn’t showing up on my phone." Waitress: "Oh, well, it's way over there so …
A wise man once said, “Three is the number, and the number shall be three.” That wise man would have liked Laura Harbaugh. Harbaugh was one of the first people who piqued my attention when I …
Continue Reading about Three Secrets To Customer Service Success →
