I gave the customer service talk to a client's company today. Between you and me, I killed. I wasn't sure whether to open with Robert Frost or Swayze's bar speech from Roadhouse. After seeking the …
Examples of Legendary Customer Service
There's never been a better - or more profitable - time to excel at delighting customers. The thing is - it's pretty darned easy for every one of us to come up with - like I did yesterday - a story …
Continue Reading about Examples of Legendary Customer Service →
Best Buy Made My Mom Cry
Our Mom’s not a crier. She’s kind, hard-working, helpful, thoughtful, volunteers at a local clinic, reads books, cooks, and gardens. She is not technically savvy. She does not cry. Best Buy made …
A Local Business Wake-Up Call
Do you like the idea of supporting local businesses? Is that like asking a politician if he's for more jobs and against crime? But … and it's an awfully big but … your locally-owned business has got …