What do you do when your customers don’t deserve good customer service? Here at Miles & Company, we talk about delivering Shareworthy Service to your customers. It’s what we firmly believe will …
5 Steps for Customer Delight
Providing Shareworthy Service means delighting your customers in a way that makes them want to share with everyone they know about the great experience they had with your business. Today, while …
Cleaning Up with Shareworthy Service
“I won’t charge you for it, but I cannot in good conscience, leave it looking like that.” I overheard Jeff say that while he was cleaning the carpets at a friend’s house the other day. His …
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Bashing the Competition
I was in the checkout lane at the local national-chain supermarket when the guy bagging my groceries asked: Have you been to the new store yet? The store in question is a new, smaller, …
Are You Lying To Your Customers?
Me: "Excuse me, is your wifi working?" Waitress: "It should be. It's always on." Me: "Well, your network isn’t showing up on my phone." Waitress: "Oh, well, it's way over there so …
Today’s Post Wasn’t Good Enough
I wrote something completely different for today. Then I scrapped it. Why? It wasn't good enough. Oh, it was okay. Some may have thought it was pretty good. But it certainly wasn't good …