I get asked a bunch of questions about... you know... stuff. And in the early morning hours I enjoy responding (hopefully) thoughtfully and thoroughly. A couple members of my team suggested I start …
How To Convert Wrong Numbers Into Customers
How many people call your business by accident? And how many of those accidental callers become customers? That number is probably somewhere between zero and diddly-squat, right? It doesn’t …
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How Setting Boundaries Leads to Success
Along with a group of friends, I am doing a study on the book, Essentialism by Greg McKeown. The subtitle of the book is “The Disciplined Pursuit of Less.” I highly recommend it, especially if you, …
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The One Day Off Everybody Needs
I’m taking a day off on Friday. Truth be told, I have no choice. It’s company policy. Friday is my birthday. It’s a big one, too. Rhymes with “Morty.” I don’t know what all I’ll do on my …
The #1 Rule For Goal Setting
Remember when you were young, and the greatest joy in life was imagining with your friends? We used to call it “playing.” We transported ourselves into the world of our imaginations doing something we …
What To Do With Customer Survey Results
You did it! You sent out that survey to your customers, and they responded! Now what? What do you do with your survey results? Here's what we are doing at Miles & Company. A couple of weeks …
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