“Did you find everything you were looking for?” This seems to be the new question de jour at our local grocery store when we check out. The desired response, apparently, is, …
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Why I Was Scared Of My Hotel Room
If you’ve stayed in a hotel, you’ve probably seen the premium cable program guides. Last week, I found one sitting next to the TV in my Nashville hotel room. From May. In August. Some …
Fine Tuning The Customer Experience
What are the little things that can set your business apart? Where are the details that will make you a market leader? How will you create loyal employees who are in it for the long haul since they …
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Two Kinds of Employee Feedback
As an employer, how do you give feedback to your employees? There are two ways. Public or Private. Kind or Unkind. Helpful or Not. This is important because we know from 20+ years …
Good Service for Bad Customers
What do you do when your customers don’t deserve good customer service? Here at Miles & Company, we talk about delivering Shareworthy Service to your customers. It’s what we firmly believe will …
5 Steps for Customer Delight
Providing Shareworthy Service means delighting your customers in a way that makes them want to share with everyone they know about the great experience they had with your business. Today, while …